Our office opening hours are Mon-Sat 9am until 5:30pm.
You can call us on 0207 223 6523 or email us via firstname.lastname@example.org
You can also contact us via the Contact Form on our website HERE
If your query is regarding tickets, we may sometimes redirect you to the ticketing platform or promoter of the event, if we are unable to help.
Our dress code is fashionably comfortable, so smart trainers are allowed as long as they’re not muddy from running round the football pitch all day!
Unfortunately, for your own safety, we do not allow flip flops or open toe shoes for our standing events. Hats are absolutely allowed (bowlers, top hats or the odd fez), but you may be asked to remove or turn a peaked cap around, again for safety and CCTV purposes.
Hen or Stag do attire is fine but keep it fun, keep it classy and not too tacky (leave the inflatable penises at home please!)
Tailored shorts are allowed like a jean or a nice chino, but we do not allow sports shorts.
Sometimes, we’ll host a specific event where there are specific dress codes – though this will be made clear on the event.
We are absolutely aware that attire can be a fabulous form of expression so if you have any qualms or queries, feel free to give us a shout on email@example.com or 02072236523 for a chat (or some friendly fashion advice)
Unfortunately when they built the venue in 1900, a car park wasn’t top of the priority list, and we advise everyone to use public transport where possible.
The area around The Grand is residential parking only. There is a secure car park underneath Clapham Junction station, where you can pay to park using the website JustPark.com which is the best value in the local area.
We do advise against driving to us due to the lack of nearby parking, but of course it can often be unavoidable. All we ask is that you please avoid parking on Severus Road out of respect lovely neighbours as this is a residential street.
Hell yeah! Voted best cloakroom in London thank you very much! (Sure, voted by us but still…) You’ll be met with images of iconic cloaks and capes, and of course the marvellous Julia who has been running the cloakroom at The Grand for 18 years.
The cloakroom is £2.50 per item, and limited to 1 item per hanger. (We will however turn a blind eye to the odd scarf being stuffed in a bag or the occasional sleeve #costoflivingcrisis)
Items cannot be returned without producing a valid ticket. If you think you are likely to lose your ticket (we’ve all been there), please take a picture of it. If you lose your ticket we may release your items at the end of the night, at the discretion of the management on the basis you know your items well enough to adequately describe them.
The Clapham Grand does not accept or take responsibility for items of value stored within your garments or bags deposited in the cloakroom, please keep valuable items on you. However if for any reason you have a ticket but we are unable to return an item left in the cloakroom, compensation is limited to a maximum of £50.00.
Although we do our very best to return left items, our responsibility ceases at the end of the night, on the day of your visit. We keep all lost property for 3 weeks, before donating it to Wandsworth Oasis, a local charity that raises money for HIV support and prevention projects in SW London through its nine charity shops and community events.
Unfortunately, we do not run an in-house box office. Tickets can only be purchased via the platform they are being sold on, for majority of our shows, it will be the platform DICE.
If you are having problems purchasing tickets, please email us via firstname.lastname@example.org or call us on 02072236523 and let us know what you’re specific issue is. We will try our best to help you and redirect you, if needed.
If it’s a problem on DICE, the best email is email@example.com
We do not cancel, exchange, refund or transfer tickets unless the event has been either cancelled or rescheduled.Our main ticket provider is DICE, who run our ticketing for us – as we do not have an in-house box office. In some cases, it will be best to approach them directly. Here’s some useful information below:
If you bought via DICE:
We can refund your ticket if…
If you bought via other platforms:
We can refund your ticket if…
If you bought via other platforms that The Clapham Grand are not running:
Unless specified on an event listing, The Clapham Grand is an 18+ venue.
We will always specify on the event’s listing when this is not the case.
Ticket holders will not be admitted to an event or receive a refund if unable to present valid identification showing they are over the required age limit for the show they are attending.
Only a current passport, driving license, citizen card or home office approved proof of age card are accepted as valid forms of ID. Student cards are not accepted. If you are under 25 you will be asked for a second form of ID with your name on it, to confirm the photographic ID belongs to you.
While this is often down to the discretion of individual promotors, for most of our shows late entry is absolutely fine. This is with the exception of Bongo’s Bingo (last entry at 7:30pm) and club nights (last entry at 1am)
We know unexpected things can get in the way, but if you have prior knowledge of being late then we would greatly appreciate you letting us know whenever you can!
Please call the venue on 020 7223 6523 from 9am – 5:30pm, Monday – Saturday or e-mail firstname.lastname@example.org with a description of your item, when/where you left it at the venue and/or your cloakroom ticket number.
We keep all lost property for 3 weeks, before donating it to Wandsworth Oasis, a local charity that raises money for HIV support and prevention projects in SW London through its 9 charity shops and community events.
We allow small consumer-type cameras into The Grand, but not professional SLR-type ones. Unfortunately we cannot issue photopasses or grant access to the photopit as this is done directly by the promoter for each event.
Depending on the show, they may be a full photography/filming ban inside the venue, during the performance.
If you need to bring any medicines, food or drink to manage a medical condition, or medical equipment you are of course welcome to do so. We don’t have any medical equipment at the venue past what is required by law.
For all our seated events, we do have delicious food from Hot Beige (Hot Dogs, Vegan Hot Dogs, Nachos etc). In the event that Hot Beige is not with us, we will have a selection of snacks for you should you need.
Please inform the manager on duty when you arrive before going through search. You can also email us ahead of the event at email@example.com.
You can find all the information you need HERE on our Private Hire Page.
Regarding Show Hires: For further enquiries, best practice is to email firstname.lastname@example.org with as much information as possible. Include your company information, relevant links to past shows, dates you may be looking at, information about the show you want to put on, sale expectations, etc. We’ll then be able to pass this onto the booking team who will get back to you if we are able to help.
First off, some hilarious and silly signage everywhere, fabulous customer service, good food, good vibes and an incredible show!
Please note there may be strobes, flashing lights, loud noises, confetti, the occasional balloon drop and other fun stuff used in the venue, on a regular basis.
If you have any queries or concerns regarding this for a specific event don’t hesitate to contact us via email@example.com or call us on 020 7223 6523. We want to make sure you have a safe experience with us!
For our seated shows, we have a variety of different layouts. The venue is run like a variety house (similar to an Edinburgh Fringe Venue) by which we mean there’s something completely different on every day!
This means that we do not do allocated seating. Some shows will be specific to a certain level of the venue which will be the stalls (ground floor) Circle (balcony) or Upper Circle (the Gods/Heaven/up 5 flights of stairs) but majority will work on a first-come-first-served basis.
If there are specific box or table tickets on sale, they will be allocated. You will have a lovely reservation sign with your name on it when you arrive. Please arrive promptly as you may lose your table if the show starts and you’re not here! We will hold your space until the interval of a show, but from that point it may be used to upgrade some lucky ducks.
If you have any further questions, please do not hesitate to contact us via firstname.lastname@example.org
From the 27th January 2022, the UK Government will remove any COVID-related requirements for large-scale events and gatherings, by law.
From then on, face masks will no longer be mandatory, though still recommended in inside spaces where you are in close proximity to other, and we will no longer be asking for proof of vaccination of a negative test.
See below our quick guide to having the safest time possible with us! If you have any further questions, please don’t hesitate to contact us at email@example.com
We look forward to seeing you soon! ✨
THE CLAPHAM GRAND’S RECOMMENDED CUSTOMER GUIDELINES TO VISITING
1. Please don’t come to shows here if you have any COVID-19 symptoms, or believe you may have been exposed to infection ⛔️
2. Before coming to one of our events, we recommend that you do everything you can to make sure that you, personally, are not infectious 🤒
You can do this by:
– Getting vaccinated / boosted 💉
– Taking a lateral flow test 📝
– Registering that you are immune (because of previous infection) ✅
3. Unfortunately, due to the listed status of the building, we haven’t been able to fit in a full ventilation system, but we will, whenever possible, keep the doors of the venue open during the gaps between performances, which will enable to air to circulate and reduce both aerosol and droplet risk. During performances, we may have to close certain doors to comply with noise restrictions. 💨
4. We will be deep cleaning the building regularly, and we will be using contact cleaning solutions which reduce the risk of contact infections. There will be additional sanitising units around the building, and we ask you to please play your part in keeping the building clean from contact risk by regularly washing your hands and using the sanitisers provided. 🧹
We’re always keen to hear your ideas and suggestions, and welcome any feedback you have.
If you enjoyed your experience with us, or if we didn’t reach your expectations for any reason please let us know with a message to firstname.lastname@example.org or 020 72236523 and we will do all we can to resolve the situation.
The Clapham Grand has been providing entertainment for over 120 years, and is one of the UK’s oldest remaining Variety Halls. After a successful Crowdfunder campaign to prevent permanent closure during Covid-19 we are thrilled to be back open hosting a range of incredible events, which after operating at a loss gave us the chance to bring our staff back to work, rebuild our business model and most of all have you back to be entertained here once again.
During this period of loss making trading during & immediately after Covid-19, we are implementing a £1 restoration fee on each ticket, which goes towards helping us maintain our beautiful venue which due to its age (not old, vintage.) is in a constant state of repair.